Our Team

With decades-long careers working with large and complex financial institutions as consultants and in-house executives, we have hands-on experience rolling out risk frameworks, remediating issues, and mitigating critical risk areas such as cyber security, fraud, anti-money laundering, third party, data, and now artificial intelligence.

Penny Cagan

  • Extensive experience advising and implementing a broad range of non-financial risk engagements

  • Former Managing Director at Ernst & Young

  • Former Americas Head of Operational Risk at UBS and MUFG

  • Former Global Head of Risk Assessments at JPMorgan Chase

  • Former Global Head of Compliance Analytics at Citigroup

  • Founder of Algo FIRST Database of Operational Risk Case Studies

  • Adjunct Lecturer and Instructor with Graduate Enterprise Risk Management and Information Security programs at Columbia University and New York University

  • Education includes University of Rochester (BA), New York University (MA), Rutger’s University (MLS)

  • Author of upcoming book on Operational Risk

    www.linkedin.com/in/penny-cagan

Aarona Chou

  • Extensive experience managing non-financial risks and controls in large financial institutions

  • Former Head of Business Risk Management for Citi Wealth and UBS Wealth

  • Former Americas Chief Admin Officer for UBS Americas; Chief of Staff and Head of HK Group Operations for UBS APAC

  • FINRA License Series 7 & 24 and NASAA Series 66

  • Former Strategy Consulting Partner and Head of HK Financial Services Industry at Deloitte Consulting

  • MIT Professional Studies - Generative AI for Digital Transformation

  • MBA, UNC Chapel Hill - Kenan Flagler Business School

  • BS in Mechanical Engineering, National Taiwan University

    www.linkedin.com/in/aarona-chou